jeewin Frequently Asked Questions

Creating a jeewin account takes under two minutes. Visit jeewin.biz, click the registration link, and fill in your username, email address, mobile number, and preferred password. You must confirm that you are at least 18 years of age and agree to the Terms and Conditions before your account is activated. A verification message will be sent to your registered mobile number to complete the process.

jeewin requires a government-issued photo ID for KYC verification — a National ID Card (NID) is the most commonly accepted document for Bangladeshi players. Alternatively, a valid passport or driving licence is accepted. You may also be asked for a proof-of-address document such as a recent utility bill or bank statement dated within the last three months. KYC is required before your first withdrawal is processed.

Use the "Forgot Password" link on the jeewin login page to reset your password. Enter the email address or mobile number linked to your account, and a reset link or OTP will be sent to you. Follow the instructions in the message to set a new password. If you no longer have access to the email or mobile number on file, contact jeewin support at [email protected] for assisted recovery.

No — jeewin strictly allows one account per person. Duplicate accounts are against the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate was created in error, contact support immediately to have it resolved before any funds are affected.

To permanently close your jeewin account, navigate to Account Settings and select the account closure option, or email [email protected] with a written closure request from your registered email address. Any remaining balance will be returned to your verified withdrawal method before the account is closed. If the closure is related to a gambling problem, jeewin's responsible gaming team will assist you and can process the closure with priority.

To deposit via bKash on jeewin, go to the Deposit section of your account, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown a jeewin bKash merchant number — send the exact amount from your bKash app, then enter the transaction ID on the jeewin deposit confirmation screen. Deposits are credited within a few minutes once the transaction is confirmed on the bKash network.

bKash deposits on jeewin are typically credited within 1 to 5 minutes of successful payment. During peak hours or high-traffic periods — such as major cricket match days or IPL season — processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact jeewin support with your bKash transaction ID and the deposit will be investigated and credited promptly.

Yes — jeewin accepts deposits via Nagad, Rocket, and Upay in addition to bKash. The process for each is identical: select your preferred mobile financial service in the Deposit section, complete the transfer from your wallet app, and submit the transaction ID on the jeewin confirmation screen. All three services typically process deposits within 5 minutes. Dutch-Bangla Bank, BRAC Bank, and other major Bangladeshi bank transfers are also supported.

The minimum deposit on jeewin is ৳200 BDT for mobile financial services including bKash, Nagad, Rocket, and Upay. For bank transfers, the minimum deposit is ৳500 BDT. The minimum withdrawal across all payment methods is ৳500 BDT. There is no maximum deposit cap for standard accounts, though high-value transactions may trigger an additional security verification step.

Most withdrawals to bKash, Nagad, or Rocket are processed within 15 to 60 minutes after approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank typically take 1 to 3 business days. jeewin does not charge internal withdrawal fees — however, your payment provider may apply their own service charges independently. Your first withdrawal requires completed KYC verification before it can be approved.

jeewin offers sports betting on cricket, football, kabaddi, hockey, and a range of international sports. Cricket is the most popular category among Bangladeshi players, with full coverage of BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series involving the Bangladesh Tigers. Pre-match and live in-play betting are both available across supported sports markets.

Live cricket betting on jeewin allows you to place wagers on matches already in progress, with odds updating in real time based on the current state of the game. Available markets during a live match typically include next wicket, runs in the next over, method of dismissal, match winner, and player performance bets. Odds shift rapidly during overs, so placing bets quickly is important when targeting a specific price.

jeewin's slots library features hundreds of titles from leading studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic 3-reel fruit machines to modern video slots with multiple paylines, free spins features, cascading reels, and progressive jackpots. Popular titles are highlighted in the Slots section, and filters allow you to sort by provider, volatility, or theme. All slot games are playable on mobile browsers without a dedicated app.

jeewin is fully optimised for mobile play through the web browser on any Android or iOS device — no app download is required. The platform is responsive across screen sizes, and the full game library, account management, deposit, and withdrawal functions are all accessible from a mobile browser. Simply navigate to jeewin.biz on your phone's browser to get started.

RTP (Return to Player) varies by game and is set by the individual game developer, not by jeewin. Most slots available on jeewin have an RTP between 94% and 97%. The RTP for a specific game is typically displayed in the game's information or paytable screen before you start playing. Higher RTP means the game pays back a larger theoretical percentage of all wagered money over a very large number of spins.

jeewin offers a welcome bonus for new players on their first qualifying deposit. The bonus is credited to your account automatically once the eligible deposit clears. All welcome bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before any bonus-derived winnings can be withdrawn as cash. Full terms including the wagering multiplier, eligible games, and expiry window are displayed on the bonus page at the time of claiming.

To meet wagering requirements on a jeewin bonus, place real-money bets on eligible games until the total wagered amount equals the required multiple of the bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets. Not all games contribute equally — slots typically contribute 100% while live casino and table games may contribute a lower percentage. Check the specific bonus terms for contribution rates and excluded games.

Yes — all bonuses on jeewin have an expiry period, typically between 7 and 30 days from the date of credit, depending on the specific promotion. If the wagering requirements are not met within the expiry window, the bonus and any associated winnings are forfeited automatically. The remaining time on an active bonus is visible in your account's Bonus section. jeewin recommends reading the bonus terms carefully before claiming to avoid unexpected expiry.

Yes — jeewin runs seasonal and event-based promotions throughout the year aligned with key dates in the Bangladeshi calendar and the cricket season. This includes special deposit bonuses during Eid, free spins events around Pohela Boishakh (Bengali New Year), and enhanced odds or cashback offers during BPL, IPL, and T20 World Cup tournaments. Active promotions are listed on the jeewin promotions page and are communicated via account notifications to opted-in players.

jeewin operates a loyalty programme that rewards consistent players with points accumulated through regular wagering activity. Points can be exchanged for bonus credit, free spins, or other perks depending on your tier level. Higher activity levels unlock access to VIP benefits including faster withdrawal processing, dedicated account management, and exclusive promotion invitations. Full details of the loyalty tiers and earning rates are available in the Promotions section of your jeewin account.

jeewin operates on a platform secured with SSL encryption to protect all data transmitted between your device and the site. Account information, financial transactions, and personal details are stored using industry-standard security practices. All games use certified Random Number Generators (RNGs) to ensure fair outcomes. jeewin's responsible gaming framework includes deposit limits, self-exclusion, and 24/7 support, reflecting a commitment to safe, transparent play.

jeewin is an online platform accessible to Bangladeshi players and operates with the intent of providing a safe and transparent gaming environment. We recommend all players to be aware of and comply with the laws applicable in their own jurisdiction before registering. jeewin does not make specific claims about licensing from any Bangladeshi government body. Players use the platform at their own discretion and responsibility.

The minimum age to register and play on jeewin is 18 years. This is a strict, non-negotiable requirement applied consistently across all games and features on the platform. Players who are found to be under 18 during verification will have their accounts immediately closed and all deposits returned to the originating payment source. jeewin takes its 18+ commitment seriously as a core part of its responsible gaming policy.

To self-exclude from jeewin, navigate to Account Settings, select the Responsible Gaming section, and choose Self-Exclusion. You can select a temporary exclusion of 1 week, 1 month, 3 months, or 6 months, or opt for a permanent account closure. Once a self-exclusion is active, jeewin will not reverse it before the chosen period ends under any circumstances. All promotional communications are suspended immediately upon activation.

jeewin customer support is available 24 hours a day, 7 days a week. The fastest way to reach the team is via live chat, which typically delivers a response within 15 minutes. For less urgent matters, you can email [email protected]. All support is conducted in English. Support hours are referenced in Bangladesh Standard Time (BST, UTC+6). There is no telephone support line — please do not attempt to call any number claiming to represent jeewin.